Legal Information

Last Updated: May 2026

Terms and Conditions

FamilyVisa.ae is operated by 800 DOCS LLC SOC. We are a private, third-party document clearing and typing service provider. We are NOT a UAE government authority, immigration office, or an official government portal.

By accessing or using FamilyVisa.ae (the "Website"), interacting with us via WhatsApp, or utilizing our services, you unconditionally agree to comply with and be legally bound by the following Terms and Conditions. If you do not agree to these terms in their entirety, please do not use our services.

1. Nature of Service & Disclaimer of Guarantees

FamilyVisa.ae provides online typing, application compilation, and submission assistance for UAE visas. We act strictly as an intermediary typing agency handling the application process on your behalf through official government channels (e.g., GDRFA, ICP). Visa issuance, security clearances, and processing times are entirely at the discretion of the UAE government. We have zero authority or influence over the final decision and make no guarantees of application approval.

2. Document Authenticity & Client Responsibilities

When utilizing our services, you acknowledge and strictly agree to the following:

Authenticity: All documents you share with us (including passports, IDs, certificates, and tenancy contracts) must be 100% authentic, genuine, and legally valid.
Data Verification: You are responsible for reviewing and approving all draft applications typed by our team. We are not liable for typographical errors, rejections, or fines resulting from incorrect information once you have authorized the submission.
Misrepresentation: We hold no responsibility or liability whatsoever for any misrepresentation, falsification, concealment of facts, or forgery of documents provided by you.
Immigration Fines & Overstays: You are solely responsible for tracking your own visa validity. We are not liable for any overstay fines, absconding charges, deportation costs, or legal consequences arising from expired visas or delayed applications.

3. Authorized Payment Methods & Security

To ensure the security of your transactions and protect against fraud, we strictly mandate the following payment procedures:

Online & Electronic Payments: We officially accept payments via our secure generated payment links, direct bank transfers to the official 800 DOCS LLC SOC corporate bank account, and physical point-of-sale (POS) card machines.
Cash Policy: Cash payments are strictly permitted only when made in person at our official physical office.
Disclaimer of Unauthorized Payments: We explicitly disclaim any responsibility or liability for cash payments made outside of our office premises, or payments handed to any external individuals, third parties, or unofficial agents claiming to represent us. Any payment made outside of our officially authorized channels is done entirely at your own risk.

4. Fees, Rejections, and Strict Refund Policy

Our total billed amount includes both official UAE Government fees and our service/typing charges. Please carefully review our strict policy regarding rejections, cancellations, and refunds:

Government Fee Refunds: In the event of an application rejection or cancellation by the government, whatever exact refund amount we successfully receive back from the government authorities will be refunded to you. If the government does not issue a refund, no refund can be provided by us.
Refund Service Charge: To process any eligible refunds back to your original payment method or bank account, a refund processing fee/administrative charge will be applicable and deducted from the total refunded amount.
Service Fees: Our initial typing, consultation, and processing service fees are strictly non-refundable once our team has initiated work on your application, regardless of the final application outcome.
Payment Disputes: Any malicious chargebacks or unjustified payment disputes filed with your bank after services have been rendered will be legally contested, and we reserve the right to report such actions to relevant UAE authorities.

5. Indemnification

You agree to indemnify, defend, and hold harmless 800 DOCS LLC SOC, FamilyVisa.ae, its directors, employees, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or immigration fines arising out of or in any way connected with your use of our services, your violation of these Terms, or your submission of fraudulent, forged, or inaccurate documents.

6. Force Majeure & Processing Delays

Processing times communicated by our agents are estimates based on standard government processing speeds. We shall not be held liable for any delays, financial losses, or missed travel plans caused by circumstances beyond our control, including but not limited to: government portal downtimes, unannounced changes in UAE immigration policies, system errors, national holidays, security background checks, or natural disasters.

7. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or relating to these terms, our services, or your application shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

8. Modifications to Terms

We reserve the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the modified terms.

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how 800 DOCS LLC SOC ("we," "us," or "our") collects, uses, and safeguards your personal information when you use FamilyVisa.ae.

1. Information We Collect

To provide our visa typing and processing services, we must collect sensitive personal information, which may include but is not limited to:

Personal Details: Full name, date of birth, nationality, religion, marital status, and contact information.
Official Documents: Copies of Passports, Emirates IDs, Visas, birth/marriage certificates, salary certificates, labor contracts, and tenancy contracts (Ejari).
Financial Information: Payment details processed securely through our payment gateways (we do not store full credit card details on our servers).

2. How We Use Your Information

The information collected is used exclusively for the following purposes:

To accurately type, process, and submit your visa applications to relevant UAE government authorities (GDRFA, ICA, ICP, DHA, etc.).
To communicate with you regarding application statuses, required documents, or payment confirmations.
To comply with UAE laws and regulations regarding document handling and record-keeping.

3. Data Sharing, Disclosure, and Fraud Prevention

We do not sell, rent, or trade your personal information to marketing agencies. Your data is shared strictly under the following conditions:

UAE Government Entities: Specifically immigration and medical authorities for the sole purpose of visa processing.
Service Providers: Secure payment processors and trusted IT infrastructure providers.
Law Enforcement & Fraud: We reserve the right to disclose your personal information and uploaded documents to UAE law enforcement, CID, or immigration authorities without your consent if we detect forged documents, suspect fraudulent activity, or are required to do so by a legal subpoena or court order.

4. Data Security

We implement robust technical and organizational security measures to protect your documents against unauthorized access, loss, or alteration. Documents are transferred securely and access is restricted to authorized processing personnel only.

5. Data Retention

We retain your personal information and documents only for as long as necessary to fulfill the purposes for which it was collected, including fulfilling any legal, accounting, or reporting requirements as mandated by UAE law.

6. Your Rights

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate. To raise a privacy concern, please contact us at info@familyvisa.ae.